Past thirty day period, I traveled on American Airlines from Portland, Maine to Washington, DC. I am able to’t tell you enough about the superb service I received. I requested a wheelchair for both of those airports plus the chair and attendants had been proper there and went above and over and above the call to obligation.
My partner and i experienced a flight leaving Richmond Virginia by using a last destination of Seattle Washington. We have been knowledgeable about flying and experienced flown other Airways earlier that 7 days intending to and from several destinations. We had all our details and went to utilize the American Airlines kiosk to print our boarding passes. The kiosk didnt check with if those people who are traveling are navy personnel so we started in excess of and waited in line to talk to a agent in the counter. When we have been up in the counter we advised a lady behind the counter that my partner is from the military services and we had two luggage to examine in. Thats whenever we had been knowledgeable that our bags in which over excess weight and It will be 250$ more. We requested for the Woman to indicate us where by the offer pricing is penned. She was unable to supply that information and went on to tell us we could appear it up ourselves. My spouse that's enlisted in the U.S. Coastline Guard hasn't had to pay excess or any total for baggage, on orders or individual. My spouse gave her the 250$ and that is when the consultant we were being Talking with quickly became pretty impolite and threatened to cancel our whole flight.
This practice is not a single American Airways should really go on to observe as is dehumanizing and down right inconsiderate of spending buyers. This encounter has totally left a foul taste in my mouth and it took clear of The good holiday vacation I lately seasoned .
Also, you'll find identification prerequisites on the airport as it relates to domestic airline vacation. All clients age eighteen decades and older need to present Formal Picture identification in advance of boarding the aircraft.
Their service has been horrendous. Following I did not catch a connecting flight to my grandmother’s funeral simply because they only had a single mechanic in the entire airport, they agreed to buy my resort prices. On the other hand, it took them a few months to get back to me, and by the point I received the Examine, it experienced already been cancelled.
I’m extremely upset that your Airline has interjected its small business inside a socio-political concern concerning the modern Monthly bill signed into law by our Governor. What you've interpreted as “discrimination†versus the LGBT Local community is actually a Invoice making sure “equal rights†for all.
I booked and compensated for our excursion for travel March 10, 2016. These tickets weren't inexpensive And that i could have utilized miles. As I booked the excursion early and there appeared to be loads of Business Seats, I had been self-assured that we'd be able to use my Up grade. Actually, I used to be instructed there was nobody booked in Business and it “looked fantastic†for an up grade.
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we generally fly united. always. just lately, nevertheless, we had the chance to purchase a Considerably decreased fare on line through american Airways. now i see why it had been decrease — client service was atrocious, the web site didn’t get the job done thoroughly, And that i dropped out on a very good deal.
I just bought off the cellphone with Connie Sanders within the DFW Business office. I requested for her title simply because she was so kind and helpful to us. I've hardly encountered a person so helpful and caring. If all of your Associates may be like her you would've a great airline.
I have often been a faithful customer to AA and don't believe that any within your prospects needs to be dealt with in this manner!
I'll say she(AA) observed a later flight for me on Yet another airline,which I so appreciated,but she absolutely might have way more nice in dealing with me.
I wanted to give kudos to Gary Tourney, who helped me in Pittsburgh on April 6th. He went to lots of problems to seek out me A further flight also to reroute my luggage. Gary was enjoyable and helpful and serene, and I actually appreciated how hard he worked to help me.
I a short while ago flew to Fort Lauderdale on February 18, 2016 on the 10 am flight from Philadelphia. Among the list of stewardesses was a woman named Kim who had been a stewardess for years on American. Look At This I used to be traveling with my daughter and her 4 thirty day period aged little one and had many continue luggage in addition to a bag with the pumping and nursing bottles. Kim was superb, these types of a terrific help with many things for the duration of our excursion which include although not restricted to acquiring to the flight, getting the luggage in to the overhead compartments, acquiring us products we needed through the flight and getting out on the flight with our luggage.